SAN FRANCISCO | The company Airbnb announced on Monday that it would unlock $ 250 million to mitigate the financial losses of the “host” who rented out their homes through its platform and that have been confronted with a wave of cancellations due to the pandemic of sars coronavirus.
Here are several weeks, the rental platform between individuals had decided unilaterally to refund the bookings of users waiving their journey to follow the instructions of containment of the authorities. Some hosts had very bad welcomed the new, synonymous for them of major shortfall.
“Please know that this decision was not a commercial decision, but based on the protection of public health “, stressed on Monday the boss and co-founder of Airbnb, Brian Chesky.
“Even if I believe that we made the right choice in priority to health and safety, I am sorry we have communicated this decision, without having consulted, as partners should do,” he added in a video broadcast from his home.
Airbnb will remit to the host 25 % of the amount they would have had to touch for any cancellation of booking between 14 march and 31 may due to the new coronavirus.
On their side, the passenger cancelling their reservation during this period of time may request a full refund or a credit.
“We know that this is only a little bit, but it can be a lot at this time,” said Brian Chesky.
Airbnb has also established a fund for the support of ten-million dollars for the ” superhôtes “, lessors diligent and very well-rated, who would have difficulty paying the maturities of their loan or their rent due to the impact of the health crisis on the tourism.
A feature will also be added on the platform to allow users to send gifts to the hosts with which they are associated.
According to Mr. Chesky, approximately 50 000 hosts on Airbnb have already expressed their wish to host for free in their homes, caregivers or members of the rescue fighting the pandemic Covid-19.
Airbnb is going to be severely affected by the containment measures enacted around the world.
The San Francisco-based company had planned, before the pandemic, to return to the Stock market in 2020 at an estimated value of up to $ 35 billion.