The airline Air Transat announced Thursday that it will not resume its flights before 30 June next year because of the epidemic of COVID-19.
It is another deferral of the resumption of its activities for the carrier in quebec. On the 13th of April last, the company had suspended all of its flights until may 31.
“It is circumstances are extraordinary, then, that all airline companies and travel have been forced to temporarily stop or drastically reduce their activities while governments have decided to close their borders”, stressed Air Transat on its website.
Remember that Ottawa announced in march the closure of borders to all international travellers from that of the United States. The measure is in force until 30 June next, under a decree. There are, however, exceptions.
The company noted that passengers whose flights have been cancelled will receive a credit equivalent to the price of their ticket that can be used in the 24 months following the initial return date.
“In such a situation of force majeure, which is beyond our control, we believe that the credit is valid for 24 months provides an acceptable solution, and we are confident that our customers will again be able to travel in the near future, once the crisis is behind us,” said Air Transat.
This solution proposed by the airlines, has been denounced by consumer groups recently.
Option consommateurs argued that customers whose flight has been canceled are not required to accept the credit and can demand a reimbursement.
“Our law, our civil Code, provides that consumers should be entitled to a refund seeing as this is a situation of “force majeure”, was mentioned Wednesday, Élise Thériault, lawyer at Option consommateurs, in an interview with TVA News.
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