On the Ukrainian customs is testing a new online complaint system

На украинской таможне тестируют новую онлайн-систему жалоб

The state customs service launched in test mode the e-service for complaints of customs. This is stated in the link on Facebook of the head of the State customs service of Maxim Nefedov. According to the head, in the new system, all communication will happen electronically and all responses to queries will be sent in writing in expanded form and in human language. It is also noted that the complaints for the new custom will continue until five business days. “In each region dedicated people, which will be forwarded complaint. At the Central level monitor and objectivity of the response,” wrote Nefedov. Head Kostamojen service notes that service for complaints is a tool of response to the problem. Also, in your message, the official said that the fake messages like “reduce fees” or “tell me how to import polar bears” service will not respond. “Since December, this same interface is planned to integrate into the overall Contact centre of the Cabinet, which deals with the Minister of the government Dmitry Dubilet,” wrote Nefedov. E-service for complaints of customs work at https://cc.customs.gov.ua/.

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