The chat-bot will help the Ukrainians to issue biometric documents

There are versions for consultation in messengers Viber and Telegram.

Чат-бот допоможе українцям оформити біометричні документи

The state migration service of Ukraine (SMS) has launched a new electronic service which allows you to receive advice on registration of biometric documents and to use the official electronic services migration service in interactive mode using the chat-bots for messengers Viber and Telegram, informs Rus.Media.

Chat-bot DMS will ask some questions about the individual conditions of registration of the document and will inform what documents need to bring during registration in the migration service or Central administrative services (of tspau). In interactive mode, you can receive advice on registration of biometric documents issued by LCA: ID cards, passports, and certificates for permanent and temporary residence for foreigners and individuals without citizenship.

In addition to assistance in the design, the customer can also receive messenger notifications for each new stage of registration of the document until when the document will arrive in the division for issuance.

The SMS said that the chat-bot is already 12-th e-service created by the migration service with the aim of improving the quality of administrative services and reducing corruption risks in their activities.

“Electronic services not only simplify services by citizens, but also doing the work of the migration service as transparent as possible and help to fight corruption, step by step, devaluing it, – said Maxim Sokoluk. – Because when you use the electronic services of DMS to bribe no one and nothing”

The head of the CTA also noted that the website of the migration service visited monthly by more than half a million people in the whole for 2018 e-services have used 35 million times. The most popular of them are electronic queue, check the status of the execution of a document check a document for invalid databases, lost and stolen.