The service users at all costs

Au service des usagers coûte que coûte

Weakened by a disability or by age, and even more isolated by the pandemic of COVID-19, thousands of people rely more than ever on the assistance of servants at home to keep their valuable autonomy.

People ” resilient “, “courageous” and ” professional “, this is what think Louise Champlain attendants to help at home, who come morning and evening to give him a hand in his apartment in Vanier.

Single and no longer having the use of her legs, the 61-year old woman would have great difficulty getting out of bed, dress or wash without these daily visits.


Despite the threat posed by the virus, the attendants have not left her, and she is grateful. “We need them and they will not lose. “

“When they come in with a smile and with empathy for we, let’s say that it starts well a day. Especially that there one is in containment. It is often the only people that we see, ” remarked the lady.

The clerk Sylvia Longuépée accompanied Daniel Murphy in his morning routine, yesterday, in his residence at Neufchatel, in Quebec city. The sexagenarian has problems with motor skills, the result of an unfortunate STROKE.

A patient care attendant for the past 15 years, Sylvia Longuépée says that he was out of the question to abandon the customer.

“I understand that I am at risk, but I wouldn’t sleep, in the evening, to be remained with us for that my clients need…” she says.

His employer, the solidarity co-Operative in-home services of Quebec, provides gloves, masks and disinfectant. This agency has trained all its staff on new protocols.


It remains that the close proximity with users is sometimes unavoidable, when it comes time to give a bath, for example. Ms. Longuépée using between five and seven persons per day in their personal residence.

For the moment, none of the recipients or employees of home help from the co-op has contracted the COVID-19. The organization does everything in its power to keep it that way.

The clerk Aminata Mobay has also provided assistance yesterday to the beneficiary Marianne, at Domaine du Parc Savard.

The director-general, Ann Nolin, explains that a number of “small” to employees was more comfortable to give the service.

Often, it is because they are themselves a health problem, making them more vulnerable.

“I am very proud of these people, because they participate in the collective effort. They are dedicated, ” said Ms. Nolin.

♦ In Quebec, there are 100 social economy enterprises in home care and assistance. They are 100 000 users and have more than 8700 employees.

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