Ticket sales: StubHub undertakes to pay a penalty of $ 1.3 million

Vente de billets: StubHub s’engage à payer une sanction de 1,3 million $

GATINEAU – The site for the resale of tickets StubHub.com will pay a penalty of $ 1.3 million in the framework of an agreement with the competition Bureau in respect to misleading and deceptive sales practices.

The agreement allows the correction of information that the Bureau considers misleading about the price in the sale of tickets to sporting events and entertainment.

“A review of the Bureau concluded that StubHub announced tickets at prices that are unattainable on its websites and mobile applications and in its promotional emails sent to Canadians”, has informed on Thursday, by issuing a press release, the federal agency, in recognition of the “voluntary cooperation” of the enterprise.

The Office is said to have found that consumers “were not able to purchase tickets at the advertised prices, because StubHub was charging compulsory fees to consumers, which is in excess of the advertised prices”.

In addition, StubHub is committed to ensuring that the prices of the tickets for events taking place in Canada, which include now all mandatory fees throughout the purchasing process.

The company will also put in place new procedures to ensure that the law is respected.

“The advertised prices online for tickets to events should correspond to the actual cost of the purchase,” said Matthew Boswell, commissioner of competition. The Office is committed to challenge any false or misleading indication about the price in the digital economy, and reminds all dealers to review their business practices.”

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